For the more than 23,000 September 11 first responders and survivors who live outside of the New York area, a company called LHI administers the Congressionally funded World Trade Center Health Program. Michael Day, an EMT who rushed to ground zero that day and is now undergoing cancer treatment, says LHI's program is run "haphazardly" and "horribly." Current and former employees tell NBC News' Kate Snow of rampant delays and dysfunction, and warn that the company isn't equipped to deal with a population with significant rates of post-traumatic stress. LHI said it's "committed to treating every individual we serve with care and compassion" and will "carefully review" concerns. Following our initial NBC Nightly News report, members of two Congressional committees summoned LHI and the federal agency that oversees the health program to Capitol Hill for briefings.
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