A BLUNDERING country hotel apologised for ruining a couple's dream £20,000 white wedding.
Blushing bride Chloe Ross, 30, was embarrassed when the wedding bridal march music kept cutting out on her walk down the aisle.
Chloe and Simon Ross have described their nuptials as the "wedding from hell"Credit: Wales News Service
And the mistakes on her big day did not stop there - as the DJ announced the wrong names during her first dance.
Then £260 gift donations went missing from the reception when the gift postbox was put in spot with no working CCTV.
Chloe and groom Simon, 32, described their wedding at Maes Manor Hotel in Blackwood, South Wales, as the "wedding from hell."
The Georgian-built hotel describes itself as the "perfect venue" with a "friendly professional team on hand to ensure that everything runs smoothly".
They had their ceremony at the Maes Manor Hotel in BlackwoodCredit: Wales News Service
Chloe had to restart her walk down the aisle several times when the music kept cutting outCredit: Media Wales/Simon and Chloe Ross
Customer service advisor Simon said: "Honestly, it was a total disaster, the wedding from hell.
"To watch Chloe have to repeatedly restart her walk down the aisle was awful - and all because someone thought it was a good idea to play the track we'd chosen via YouTube, the WiFi connection for which kept buffering.
"The fact I was also left standing there up front like a lemon didn't help either.
"I was cringing inside. Then, come the first dance, the DJ called us Mr and Mrs Moss instead of Ross."
The DJ introduced them as Mr & Mrs Moss rather than RossCredit: Wales News Service
Some £260 worth of wedding gifts were also stolen on the big dayCredit: Wales News Service
Simon, of Tonteg, near Pontypridd, says the DJ had been handed the wrong information by hotel staff.
He said: "Had we not spent so much money on the ceremony then I'd probably look back and laugh about it all.
"But there's nothing even vaguely funny about the fact some of our wedding money later went walkabout."
Simon also said cards containing cash had been stolen.
The hotel has since apologised to the couple and offered them a free stayCredit: Wales News Service
The couple were left disappointed having spent so much money on their big dayCredit: Wales News Service
He said: "After a quick ring-around the next morning we worked out that a number of cards had gone missing, amounting to £260 in gift money.
"But when I brought it up I was told that I'd previously signed a form which said the hotel wasn't liable for the loss of any personal items occurring on the property.
"However, when I asked to provide that paperwork, they couldn't prove I'd signed any such thing."
The groom claims he was threatened with legal action if he posted "inaccurate criticism" on social media.
Chloe and Simon spent £20,000 on their weddingCredit: Wales News Service
The hotel manager says he is "distraught" at the couple's storyCredit: Wales News Service
Maes Manor manager Michael Yarnold; who was not the manager at the time of the wedding; has now apologised.
He explained that the previous manager and assistant manager had left Maes Manor not long after the Ross wedding.
He said: "Nevertheless, I am aware of the couple's situation and really feel for them.
"Had I been in charge I would have done things differently, like making sure the wedding music was already downloaded and not left to stream on the day itself.
"With regards to the money - we've never had an issue like that before and I've put procedures in place to prevent this ever happening again.
"For example, we've got someone coming out to fix the CCTV, which had been disabled by a water leak.
"And, while I can't just open a till and offer them back the missing cash I would like to offer the couple an evening's stay here, along with dinner and breakfast as compensation, the total cost of which would come to more than the amount they say was lost.
"I'm distraught about what happened and if there's anything Maes Manor can do in hospitality terms to put this right I'm more than happy to do that."